Privacy Policy
At Rubicon Real Estate, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website, services, and team.
1. Introduction
Rubicon Real Estate ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. We recognise the importance of safeguarding the personal information of our clients, customers, tenants, landlords, buyers, sellers, and website visitors.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website and services, you acknowledge this Privacy Policy and the ways in which we collect, use, disclose, and manage your personal information as described in this Policy.
2. What Personal Information We Collect
We may collect personal information including:
- Full name
- Residential or postal address
- Email address
- Phone number
- Property ownership information
- Rental application information
- Property enquiry details
- Information relating to the purchase, sale, leasing, or management of property
- Employment and financial information where required for tenancy applications
- Information provided through forms, emails, telephone calls, inspections, or meetings
- Any other information you voluntarily provide to us
We may also collect non-personal information including:
- IP address
- Browser type
- Device information
- Website usage data
- Referring websites
- Cookies and analytics information
We only collect information that is reasonably necessary to provide our services and operate our business.
3. How We Collect Your Information
We may collect personal information directly from you when you:
- Contact us through our website
- Submit an enquiry form
- Request a property appraisal
- Register interest in buying, selling, renting, or leasing a property
- Attend inspections or open homes
- Apply for a rental property
- Subscribe to newsletters or marketing communications
- Communicate with us via phone, email, social media, or in person
We may also receive information from third parties where authorised by law or where necessary to provide our services.
4. Why We Collect Your Information
We collect, use, and disclose personal information to:
- Provide real estate sales and property management services
- Assist with buying, selling, renting, and leasing properties
- Respond to enquiries and requests
- Arrange inspections and property appraisals
- Manage tenancy applications and leasing processes
- Communicate with clients and customers
- Maintain records and business operations
- Improve our website and services
- Conduct marketing activities where permitted by law
- Comply with legal and regulatory obligations
5. Disclosure of Personal Information
We may disclose your personal information to:
- Property owners, landlords, tenants, buyers, and sellers where necessary
- Contractors and service providers assisting us in providing our services
- Professional advisers, including accountants, lawyers, and auditors
- Financial institutions and mortgage brokers where authorised
- Technology providers supporting our website and business systems
- Government agencies, regulators, courts, or law enforcement authorities where required by law
We take reasonable steps to ensure that any third parties handling your personal information do so securely and in accordance with applicable privacy laws.
We do not sell your personal information to third parties.
6. Data Security and Storage
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures may include:
- Secure digital systems
- Password-protected databases
- Restricted staff access
- Secure storage of records
- Ongoing monitoring of information security practices
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed as completely secure.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
6A. Overseas Disclosure of Personal Information
Some of our third-party service providers may store or process personal information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle the information in accordance with Australian privacy laws and applicable data protection requirements.
By providing your personal information to us, you acknowledge that your information may be transferred, stored, or processed outside Australia where necessary for the operation of our business and services.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and analyse website performance.
Cookies may help us:
- Understand website traffic patterns
- Improve website functionality
- Personalise user experiences
- Measure marketing effectiveness
You can choose to disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.
8. Access and Correction
You have the right to request access to the personal information we hold about you.
You may also request that we correct information that is inaccurate, incomplete, or outdated.
To make a request, please contact us using the details provided below. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
9. Direct Marketing
From time to time, we may send you information about properties, services, market updates, promotions, or other information that may be of interest to you.
You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our communications or by contacting us directly.
10. Privacy Complaints
If you believe we have breached your privacy or mishandled your personal information, please contact us so that we can investigate your concerns.
We will acknowledge your complaint, investigate the matter, and provide a response within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
11. Contact Details
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Rubicon Real Estate
Email: [email protected]
Phone: 0451 051 400 | 03 9000 0800
Address: 8/234 Caroline Springs Blvd, Caroline Springs VIC 3023
Website: https://www.rubiconrealestate.com.au
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.
The most current version will always be available on our website. Any updates will become effective from the date they are published on our website.
We encourage users to review this Privacy Policy periodically to stay informed about how we protect and manage personal information.